Our postage & packing charges are:

Our low prices for eco disposable nappies, plus free delivery on orders over £60 makes it well worth stocking up.

Please note - there are no expensive surcharges for next working day delivery. ALL orders are next working day (except for samples which are sent by post).

Packaging

We re-use boxes that may not be labelled with Naturebotts products, such as boxes for appliances etc, so please do check whether it’s your naturebotts order if you don’t recognize the packaging.

Smaller products may be included in with other boxes, so nappy sacks may be put in with wipes for example. Please look carefully through all your boxes.

Samples of nappies & trainer pants are delivered free and may be posted separately to your order.

Returns

PLEASE INSPECT YOUR ORDER ON RECEIPT AND INFORM US OF ANY DISCREPANCIES WITHIN 5 WORKING DAYS.

If you wish to return all or part of your order, please contact us first on 0845 226 2186.

Goods must be returned within 30 days of receipt and should be adequately insured during the return journey.

Please get proof of postage from the Post Office as it is your liability if the returned goods do not reach us. Don’t forget to include a copy of the invoice enclosed with your order, using the returns information section at the bottom of the form. You will pay for return postage unless the item is faulty (see below).

Once we have received the returned goods, we will contact you to arrange a refund to the credit card used to place the original order. Please allow up to 2 weeks for the adjustment on the card.

You will pay the usual P&P costs for any replacement items ordered.

Goods will not be refunded unless in their original saleable condition.

Please send your returns to our warehouse: Naturebotts, 16 Headlands Trading Estate, Swindon SN2 7JQ.

Faulty Goods

If you receive faulty goods, please contact us first on 0845 226 2186.

Goods must be returned within 30 days of receipt and should be adequately insured during the return journey. Please get proof of postage from the Post Office as it is your liability if the returned goods do not reach us.

Don’t forget to include a copy of the invoice enclosed with your order, using the returns information section at the bottom of the form. Please include a note stating why you believe your goods are faulty.

If you are returning nappies or trainer pants please just send a few rather than a whole pack, plus the packaging, but make sure you contact us first.

Once we have received the returned goods, and deemed them to be faulty (this may involve returning the product to the manufacturer for testing which can take up to 30 days) we will refund the value of your order (or send replacement items) and the cost of postage. This refund must be put on the card used for the original order.

Please send faulty goods to: Naturebotts Ltd, 16 Headlands Trading Estate, Swindon, SN2 7JQ.

To avoid costly returns please call us on 0845 226 2186 for advice with regards to nappy sizes etc or order a sample to try first.

This does not affect your statutory rights.

Please read our terms and conditions before you make a purchase.