We always aim to answer your queries within 48 hours (usually earlier than that, though), except on bank holidays & weekends.

If your enquiry is urgent (for example, you want to alter an order you've placed or have a query about a delivery) please phone us on 0845 226 2186 rather than email as we cannot guarantee that your email will be seen immediately.

If you have a question about naturebotts, our products, payment or delivery it might be worth looking at our Frequently Asked Questions, Delivery and Payment and returns pages.

Our postal address:
16 Headlands Trading Estate, Swindon, SN2 7JQ.